Terms and Conditions

We’re sorry there’s so much information here but we are required to document our terms and conditions of sale.

This Web Site, www.inspiredfires.co.uk, is operated by Inspired Fires Ltd ('we' or 'us'). These terms will apply to all your purchases of items from the retail section of our Web Site, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order.

We may change these terms from time to time. Please check them before you make a new purchase.

PAYMENT

You can pay for your order by Visa, MasterCard, Delta/Connect or American Express. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

If billing and delivery addresses are not the same, we may require a utility bill for confirmation.

All prices quoted on our Web Site include VAT.

YOUR AGREEMENT WITH US

We will confirm acceptance (or otherwise) of your order as soon as possible, either by e-mail (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

DELIVERY

Delivery is to Mainland UK only. Unfortunately, we do not make overseas deliveries.

However, it is possible for you to make your own collection arrangements in you live outside of Mainland UK. Please contact us for further information

Northern Ireland
Republic of Ireland
Isle of Mann
Isle of White
Jersey
Guernsey
Scottish Isles

Delivery charges are displayed on products details and order confirmation pages.

We pride ourselves on our rapid service and deliver over 75% of orders using our own transport. We aim to despatch all orders as soon as possible and will contact you to arrange delivery.

As we carry our most popular products in stock, we are able to offer fast delivery times. We always quote 10 to 15 working days* although many deliveries are carried out much quicker than this. Some items may be out of stock, if we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.

If you require your products by a specific date, provided we are able to obtain the products we can arrange an express overnight delivery for an additional charge. Please add this information into your delivery instructions when placing your order.

Our order tracking system enables you to see what stage your order is at and can be accessed via our web site. This service is for guidance only, and although every effort is made to give accurate information we cannot guarantee delivery on the exact date given by this system, we will contact you to give a delivery date.

Please note: The delivery charges stated cover ground floor only with a one man delivery, if you have any special requests for delivery (for example if you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange a special delivery for you, this may come with an additional charge, please contact us for further information.

Please note: We strongly recommend that you do not book fitters for your appliances until you have received and inspected your goods.

*Working days do not include Saturdays, Sundays or public holidays.

INSTALLATION

Before working with electricity you should always consult an appropriate professional electrician. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains supply.

All gas appliances must be installed by a CORGI registered and suitably qualified gas engineer. You can find a local engineer on the CORGI website www.corgi-gas-safety.com IMPORTANT – gas fires cannot be installed by the buyer, they must be installed by a CORGI member. For more information contact our customer service team by phone or e-mail.

AVAILABILITY

All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of alternative goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.

CANCELLATION AND RETURNS INFORMATION IMPORTANT INFORMATION & TIME LIMITATIONS

Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.

Please ensure that you thoroughly inspect your goods for any Cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, You are required to contact us within 7 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.

Damaged Goods

If you receive goods in a damaged condition, please make a note of this on the despatch note, you will need to notify us of this by phone, email or letter in any case within 7 days from receipt of goods.

Incorrect Goods/Wrong amount of Goods

It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.

If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods.

Please note: Do not fit an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.

Unwanted Items

You have the right to cancel your order at any time before goods are delivered to you for any reason.

In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.

If you wish to return an unwanted item, you will be subject to a collection fee*.

When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you. If we receive an item that either is not in the condition we sent it or has missing components we shall charge you a further fee to cover the cost of these items.

Please note, special order and bespoke items may carry administration charges upon return at any time.

*this fee may vary dependent on the number of items and type of product being returned.

Faulty Items

If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents).

Please contact us at your earliest convenience. We offer the following options to resolve the situation:

We shall arrange for either a replacement product or replacement parts to be supplied free of charge. These parts will be delivered to you at our expense and the faulty item shall be collected (usually at the same time).

A full refund - providing the item has been verified by a qualified engineer as being faulty, we shall arrange for the item to be collected from your property and a full refund given. If we find that the item has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.

Please note, any faulty items have to be seen by an authorised engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.

If your item becomes faulty after having been fitted for more than 28 days, please contact ourselves directly to arrange a service call.

We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return, repackaging or retrieval costs and administration fee if applicable.

Complaints Procedure

If, in the unlikely event, you wish to make a complaint, please contact us in writing:

Inspired Fires Ltd
The Old Mill
Canalside Industrial Park
Kinoulton Road
Cropwell Bishop
Nottingham
NG12 3BE

We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.

This guarantee is in addition to any warranties or conditions implied by law. Nothing in these terms affects your statutory rights.

DELAY OR FAILURE TO PERFORM

We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control e.g.

an act of God, explosion, flood, fire or accident
war or civil disturbance
strike, industrial action or stoppages of work
any form of government intervention
a third party act or omission
failure by you to give us a correct email or delivery address or notify us of any change of address

If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.

CUSTOMER INFORMATION

If you have any queries or require further information regarding our products or your purchase, call our helpful Customer Care operators on 0845 0090916 who will be glad to assist you. Lines are open from 8.30am - 5pm from Monday to Friday and 9am - 12noon Saturday. Alternatively you can e-mail us at info@inspiredfires.co.uk, fax us on 0845 0090915 or write to our Customer Services department at: Inspired Fires Ltd The Old Mill, Canalside Industrial Park, Kinoulton Road, Cropwell Bishop, Nottingham, NG12 3BE.

DATA PROTECTION AND PRIVACY STATEMENT

We operate a strict Data Protection and Privacy Policy. In order to view our Data Protection and Privacy Statement, just click here.

CARING FOR YOUR PURCHASE

Always refer to the operating, care and maintenance instructions in relation to each product.

PRODUCT DESCRIPTIONS

We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.

GOVERNING LAW

All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.

If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

GENERAL

Inspired Fires Limited is registered in England and Wales, under Company Number 5531111, with a registered office at The Old Mill, Canalside Industrial Park, Kinoulton Road, Cropwell Bishop, Nottingham, NG12 3BE.

To view our terms governing your general use of the site click here.

FEEDBACK

Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting our customer services department.