Make Me Happy - Your Shopping Information
It is our intention to provide you, our Customer, with the best possible shopping experience you can receive anywhere, including the local high street.
We offer not only low prices but also personal and professional customer care, from initial order upto and including delivery of your goods.
The Right Product For You
As soon as you place an order on-line you will receive a confirmation e-mail. One of our experienced sales team will check your order details and if we should have any special offers or alternative products which may work out better for you, we will get in touch to let you know.
Customer Care
Our customer care team are dedicated to resolving problems or queries.
Please e-mail us on customercare@inspiredfires.co.uk we will need to know your order number and full details of the problem or query. These details are necessary to enable us to fully understand the problem and take the necessary steps to resolve your enquiry.
WE RESPOND TO E-MAILS WITHIN 24 HOURS OF RECEIPT. – As an on-line trading Company, e-mails are always treated as priority and will usually be dealt with immediately. However please note that e-mails received over the weekend will be dealt with the following working day.
Please use this e-mail address for :
- General Enquiries
- Collections, Exchange Requests and Refunds
- Faulty Item Reporting
- Cancellations
- Order Status Updates
Ring You Back
We also offer a “Ring you back” service. Simply click the “Wouldn’t it be nice if we called you” button at the top of screen, enter your contact details and we will call you back at your preferred time.
Online Orders
To place your order simply add items to your shopping basket and, when you are ready, proceed to the check out area. This is a secure online order area where you can give us your credit card details safe in the knowledge that no-one else will have access to them. Of course, you can call us on 0845-009-0916 if you need to ask any questions or if you would prefer to place your order by phone.
Track Your Order
When you place an order, you will automatically receive an order confirmation e-mail and you will also be contacted by one of our customer service team with regard to delivery. Alternatively, you can you use our "Track Your Order" facility by clicking on the appropriate button in the "Useful Links" section. This allows you to track your order from the day you purchase your products. To use this this function, all you will need to know is your order number.
